Send SMS

The 'Send SMS' menu provides the ability to send messages through three different ways:

Single SMS: Send SMS to any 100 mobile numbers including country code directly.
Bulk SMS: Used for sending messages by uploading mobile numbers including country code from a text file.
Group SMS: Used for sending messages to already defined groups or the distribution list in the address book.

All three ways provide the facility to schedule messages on a particular date and time. We will discuss each in detail in the following sections.

Single SMS

Single SMS allows users to send messages to up to 100 mobile numbers by uploading them in a comma-separated format.

Requirements

To send a message via Single SMS, you need to provide:

Mobile numbers - including country code, in comma-separated format
Sender ID - your sender identification
Message type - the category of message
Message - the content to send

Bulk SMS

The Bulk SMS option provides a facility to send SMS to multiple users by selecting a text file (.txt) or comma-separated file (.csv) containing mobile numbers with country codes in a line-separated format, as shown below:

Excel Sheet Selection Features

Sheet selection feature is available in normal bulk file upload and does not allow message personalization. Supported file formats are .xls and .xlsx.

Requirements

File numbers must be placed in the first column of every sheet
If numbers are not in the first column, the user will receive an error: "File Could not Uploaded"

Upload Process

Before uploading: Click the 'Sheet Selection' checkbox when uploading a file with multiple sheets
After uploading: Available sheets will be displayed for selection
- Note: Larger files may take additional time to display available sheets
After selecting a sheet: Proceed with the regular upload process:
- Enter message
- Select date and time
- Complete upload

Though the sheet names are renamed in uploaded file, while selecting they will be displayed in their predefined format as sheet1, sheet2, sheet3 etc.

Personalized Bulk SMS

Bulk SMS provides the facility to send personalized SMS by selecting a comma-separated (.csv) file where:

Mobile numbers (including country code) must be in the first column
Additional data for personalization follows in subsequent columns

See the example below for the proper format.

To send personalized Bulk SMS:

Check the 'Personalize' checkbox
Enter sender details
Select message type
Select the tags to compose the personalized message

Note: Using personalized bulk SMS, you can send SMS to a maximum of 10,000 mobile numbers.

UDF Tagging Feature

The UDF tagging feature is available in personalize message sending. It is an on-demand feature available for selected users.

What are UDF Fields?

UDF fields (User Defined Fields) are custom fields that serve as references to each individual message uploaded in Personalize Message.

Supported File Formats

.csv
.txt
.xls
.xlsx

How It Works

Upload File: Upload the same file you use for personalize message
Add UDF Column: Include a column with user-defined data in your file
Select Tags: When you upload the file and check the 'Apply Tagging' checkbox, select at least one tag from your file as a UDF tag
View in Reports: The selected tag will be displayed in log reports

Key Constraints

Maximum 2 UDF fields are allowed per upload
At least one UDF tag must be selected when applying tagging

Group SMS

Group SMS provides facility to send message to the specific set of contacts. Group SMS works in the same manner as Bulk SMS. The only difference is that Group SMS takes mobile numbers including country code from the 'Address Book' in the form of 'Group or Distribution list'.