RCS Agent Categories
Use RCS agent categories to classify templates as Promotional, Transactional, or OTP / Authentication.
Category overview
Messages related to a business, its products, or its services.
Messages related to invoices, payment due notices, reminders, and other transactions.
Messages used to authenticate users with one-time passcodes.
Promotional templates
Promotional templates are related to the business and/or its products or services. These templates may include promotions or offers, welcoming or closing messages, updates, invitations, or recommendations.
Promotional templates have sending restrictions. A brand can send only 4 promotional messages to the same user per month. Promotional messages can be triggered only during business hours: 10 AM to 7 PM.
Transactional templates
Transactional templates include transaction-related messages such as invoice generation, payment due notices, and reminders.
OTP / Authentication templates
OTP / Authentication templates enable businesses to authenticate users with one-time passcodes, usually 4-8 digit alphanumeric codes. You can use them at multiple steps in the login process, such as account verification, account recovery, and integrity challenges.
There are no such restrictions on Transactional and OTP templates.
Updated 4 days ago