Channel Reports

Use Channel Reports to review campaign performance, delivery trends, location data, and engagement details for a selected communication channel.

Open a channel report

To view a channel report:

Ocean displays the channel report for the selected channel and period.

The campaign summary shows campaign activity for the selected account and period.

Metric	Description
Total Campaigns	Total number of campaigns performed from the account.
Completed	Number of completed campaigns.
Sent	Number of campaigns or messages sent, as shown in the report.
In Progress	Number of campaigns currently in progress.

Use the delivery trend chart to review message status over time for the selected channel.

For WhatsApp reports, this chart shows statuses such as:

Use the location graph to view where the campaign was delivered.

Use the device and click details section to understand the environment where contacts clicked links in campaign messages.

Detail	Description
Device brand	Device brand on which the contact clicked the link in the message.
Operating system	Operating system on which the contact clicked the link in the message.
Browsers	Browser on which the contact clicked the link in the message.
Wi-Fi Providers	Wi-Fi provider used when the contact clicked the link in the message.
Device Type	Type of device on which the contact clicked the link in the message.