Manage User Routing

Use International Reseller Webadmin to assign message routes to users, set route prices, update route records, and review routing reports.

Route Mobile’s messaging platform collects users’ messages and forwards them to mobile operators, which then deliver messages to end users. A user’s route is the combination of a destination country and the operators that carry messages into that country.

When you select a country for a user, the system displays the operators available in that country. Each operator shows a least selling price (LSP), which is the minimum price at which you can sell that route. You cannot enter a price below the LSP.

Add a route

Add routes from the User Details section of Manage User.

1. Open Manage Systems → Manage User.
2. Find the required username.
3. Under the Routing column, click Manage.
4. On the User Routing Management page, use the Manage User Routing section to add a route.

Image placeholder — Figure 4.1: User Routing Management page.

Add a route for one country or operator

1. In the Country list, select the required country. The applicable operators appear in the Operator list.
2. In the Operator list, select the required operator.
3. In the Price field, enter the required value.
4. Click Submit.

Image placeholder — Figure 4.2: Adding a Route.

The assigned route appears as a row in the table below the form. The table shows details such as country, operator, and price.

Image placeholder — Figure 4.3: Added Route.

Add routes for multiple countries or operators

1. Hold Ctrl while selecting multiple countries in the Country list.
2. Review the operators displayed for the selected countries.
3. Hold Ctrl while selecting multiple operators in the Operator list.
4. Enter a price.
5. Click Submit.

Edit a route

You can update a route price from the route table.

1. Under the Price column, double-click the price for the required route.
2. Enter the new value in the text box.
3. Click anywhere outside the field.
4. If the system asks you to confirm the change, click OK.

Image placeholder — Figure 4.4: Edit the Route Price.

To change a route destination, delete the existing route and add a new route:

1. Select the check box for the required route.
2. Click Delete.
3. If the system asks you to confirm the deletion, click OK.

Review the routing update log

To view changes for a country and operator combination, click View under the Update Log column. The Routing Update Log page records changes made to each route.

Image placeholder — Figure 4.5: Routing Update Log page.

Routing reports

Routing reports capture data related to user routing management. You can find the following reports under Reports → Verification Report:

• User(s) Routing Reports
• User(s) Routing Update Log

User(s) Routing Reports

The User(s) Routing Reports page shows existing routes by user. Use the filter section in the upper half of the page to display routes for a specific user. The route table is similar to the table shown on the User Routing Management page.

Image placeholder — Figure 4.6: User(s) Routing Reports.

You can edit prices, delete routes, and view price change logs from this report using the same procedures described in Edit a route.

Change prices for multiple operators

Use Move Selection to another route to update the price for multiple selected routes at once.

1. In the Search User Routing section, search for the required user.
2. Select Move Selection to another route. The Move Records section appears.
3. Enter the required value in the Price field.
4. Select the check boxes for the routes you want to update.
5. Click Move.

Image placeholder — Figure 4.7: Move Selection to another route check box.

Image placeholder — Figure 4.8: Collectively Changing Price.

User(s) Routing Update Log

The User(s) Routing Update Log report shows price changes and deleted routes on a user-by-user basis. The report uses colour codes to show route status and includes logs for all users. Apply filters to find a specific user.

To view a country and operator combination’s price changes, click View under the Update Logs column.

Interpret route log statuses

For each user:

• The last row shows the first route created for that user. Its status is always New.
• The top row shows the most recent change for the country and operator combination.

Image placeholder — Figure 4.9: Interpretation of User(s) Routing Update Log.