The Resolve Button

The Resolve button closes a conversation — marking it as successfully completed. Click this when the customer's query has been addressed and there's nothing further to action.

How to Resolve a Chat

• Click the Resolve button in the top-right of the conversation header

  

• A confirmation prompt appears

  

• Confirm the action

Once Resolved

• The chat status changes to Resolved and it moves out of your active queue

  

• The customer may receive a feedback prompt, asking them to rate the interaction (this depends on your account configuration)

• A status update appears in the message thread — confirming the conversation has been marked as resolved

• The conversation remains accessible in your My Activity list when filtered by Resolved