Administer Users

Use this page to create and manage users, resellers, default signup resources, alerts, and module notifications in Distadmin.

User administration includes two account types:

• Users: Organisations or individuals who use the client portal to send messages.
• Resellers: Users who resell messaging services to their own customers or users.

Manage a user

Users are entities that may be an organisation or an individual. A user uses your client portal to send messages. Distadmin helps you create users and control the features they can use in the client portal.

To open user management, go to Manage System → User Management.

You can perform the following user management activities:

• Create a user
• View user details
• Edit a user
• Add a route
• Edit a route

Create a user

Create a user from the User Details subsection on the User Management page.

To create a user:

1. Go to Manage System → User Management.
2. Enter or select the details in the User Details subsection.
3. Click Submit.

After successful creation, the user appears in the User Details section below the form.

User details controls

After you click Submit, the system sends a link and credentials to the address entered in the User Email box. The user uses this link and credentials to sign in to the client portal and send messages. The system also sends all emails to this address.

View user synopsis

The lower part of the User Management page shows the User Details section. This section contains a table with details about created users.

The table also contains links and icons that help you manage user features.

Edit a user

Edit an existing user from the User Details section.

To edit a user:

1. Go to the User Details section.
2. Click the edit icon for the user.
3. Review the existing details populated in the User Details subsection.
4. Make your changes.
5. Click Submit to save the changes.

Manage a reseller

Resellers sell messaging services they procure from you to their own customers or users. You can create and edit resellers from Manage System → Reseller Management.

Create a reseller

The Reseller Management section contains three subsections.

To create a reseller:

1. Go to Manage System → Reseller Management.
2. Enter details in the Reseller Details subsection.
3. Enter account balance details in the Credit Details subsection.
4. Configure feature availability in the User Features subsection.
5. Click Submit.

Reseller details

Enter the reseller’s name, company name, email address, mobile number, and contact person’s name.

A reseller signs in using the Reseller Name. The reseller name must be a minimum of 4 and a maximum of 11 characters long. Press Tab to check username availability and move to the next field.

Type a password in the Password box and retype it in the Confirm Password box.

Credit details

When a reseller’s user sends messages, the system deducts the appropriate credit from the user’s and reseller’s accounts.

Use the Credit to Add (Paid) box to enter the credit paid by the reseller. Usually, enter the payment value to add it to the reseller’s credit balance.

The Credit Allotted box is read-only and shows the credit provided to the reseller to date. This value is not reduced unless a negative value is entered in Credit to Add (Paid).

A reseller’s user must send messages only on the routes specified by the reseller. Other unallocated routes attract the default charge specified in the Default Price Per SMS box.

User features

The User Features subsection controls features allocated to a reseller. These settings affect what the reseller can see and use in the reseller administrator portal.

Reseller user creation

Use these controls to configure reseller user creation:

Reseller user interface

Use these controls to configure the reseller administrator portal interface:

Data masking

Select Allow Log Masking to turn on log masking in the reseller administrator portal. When enabled, the Log Masking list appears in the portal.

The Log Masking list in Distadmin shows or hides message content or mobile numbers in the SMS report of the reseller administrator portal.

Other reseller features

For Allowed Sender, choose one of the following options:

• Allow Sender: Displays the Default Sender box and allows the reseller to add a default sender ID name.
• Save Sender: Allows saving of the typed sender ID name.
• No: Default option. The system does not display the Default Sender box.

Reseller user client portal features

Some controls in the User Features subsection directly control features in the reseller user’s client portal.

For Allow Sign Up, choose one of the following options:

• Basic: Allows a user to receive a user-creation email after account creation.
• Silver: Allows a user to receive a user-creation email, SMS, and credit after account creation.
• No: Default option. Bars online user registration.

After you click Submit, the reseller details appear in the Reseller Details section. The system sends a link and credentials to the address entered in the Email box. The reseller uses this link and credentials to sign in to the reseller administrator portal and manage users.

Edit a reseller

The Reseller Details section at the lower part of the page is similar to the User Details section.

To edit a reseller, follow the same process used to edit a user:

1. Locate the reseller in the Reseller Details section.
2. Click the edit icon.
3. Update the reseller details.
4. Click Submit.

Assign default resources for online registration

To send messages, a user needs credit balance and routing resources. You or a reseller can allocate default resources for users who register online.

This allocation applies to all resellers and users you create in Distadmin.

To access default resource allocation, go to Manage System → Manage Signup.

You need to allocate the following resources for online signup users:

• Routing
• Sender
• Balance
• Currency type

Allocate routing for signup users

Allocate routing in the Set Default Coverage for Signup users subsection.

To allocate routing:

1. From the Select Country list, select a country. Applicable operators appear in the Operator list.
2. From the Operator list, select the required operator.
3. In the Enter Price box, enter the required value.
4. Click Submit.
5. Repeat these steps to add multiple routes.

The allocated routes appear in the Assigned Coverage for Signup users subsection.

You cannot edit a route or its price. To change a route, select the route, delete it, and add a new route.

Allocate default balance and sender ID

Allocate credit balance and sender ID from the Set Default Balance for Signup users subsection.

After entering the values, click Save.

Allocate currencies for signup users

Allocate currencies from the Set Currency Type for Signup users subsection.

To allocate currencies:

1. Select a currency from the Currency Type list.
2. Click Update Currency.

Send alerts and module notifications

Alerts notify a user when a threshold value is crossed on their account.

To access alert settings, go to Manage System → User Management and use the User Details subsection.

Resend module notifications

The system automatically notifies resellers and users about account changes, such as account creation or deletion. These notifications are sent to the reseller’s or user’s email address.

If a user or reseller has not received a notification, resend it from the Mail Log Report.

To resend a notification:

1. Go to Reports → Log Report → MailLog Report.
2. Generate the report using one or more filters, such as username, date range, or module.
3. Click View Report to display the results.
4. Click Resend under the Action column to resend the email.
5. If a confirmation message appears, click OK.

After the email is sent, a confirmation message appears. The value under the NoOfTimes Sent column increments by one.